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Offline files user questions

If you have any question for which you have not found satisfying answer in this blog please post it below in the comments box. You can expect a prompt answer from me. Thanks for visiting the blog.

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  • Anonymous November 9, 2010, 5:22 pm

    Question: I am running win7 Ultimate and have previously been able to mark some files on the server (mapped to a drive) to be available offline. Suddenly one day this option has disapeared from the options when right-click a file or folder. My previously offline selections and sync remain as expected, but I am not able to select or deselect anymore.

    Do you have any suggestion?

  • Srini November 10, 2010, 5:44 am

    May be offline files group policy is configured to disallow user configuration of offline files…

    Try finding out if any GP is enforced on your PC using gpresult command. If there is no such policy then this is clearly a bug.. You can try contacting Microsoft through your helpdesk channel if you are an enterprise customer..

    There are other users who have reported the same issue in microsoft forum and no resolution yet..

    http://social.technet.microsoft.com/Forums/en/w7itpronetworking/thread/6285c814-837c-4798-838f-e2ba00dec5fe

  • Anonymous November 15, 2010, 1:05 am

    Thank you, eventhough no good news.

    No, there have not been any change in the group policy.

    Kind regards
    Jon

  • Seattle Rock Guy November 17, 2010, 8:33 pm

    I'm trying to make the user experience better for windows 7/offline file users.

    In Vista the sync seemed to bog down the login process quite a bit and it seems to me that Windows 7 has much improved the time it takes to sync at login.

    Can you recommend any best practices to improve end user experience.

    Thanks

  • Srini November 18, 2010, 2:27 pm

    Unfortunately, in Vista there are no group policies that control logon or logoff sync. I believe offline files does a quick sync, syncing only the files that have been changed on the client in offline mode….How long is it taking for the users to logon?

    check if this post helps you.. http://forum.soft32.com/windows/Vista-Hangs-Logon-ftopict363418.html

    In Windows 7 logon sync is pushed to background so user does not see any delay in logon..

    At user level what one can do as workaround is to login to the laptop first and then connect to the network..(I understand that this can't be an acceptable solution to everyone…)

  • Seattle Rock Guy November 18, 2010, 7:46 pm

    Thank you for your help. Cheers.

  • Scarborough November 22, 2010, 4:19 pm

    Hi;

    We recently did a file server migration. I have been synchronizing my "My Documents" folder which points to my home folder by UNC. I did not change it before the file migration to a new server name, so it became invalid after the move. I was able to redirect it to the new server path and resynch, but I cannot figure out how to remove the old server synch.

    Thanks.

  • Srini November 23, 2010, 12:40 pm

    CSCCMD.exe can help you to cleanup stale entries from csc cache. Run the command "csccmd.exe /delete:\oldserverpath /recurse"

    Following links can be useful to you..
    CSCCMD Offline files tool: command line options
    Download CSCCMD.exe

  • Srini November 23, 2010, 12:45 pm

    forgot to add that csccmd tool works only for XP clients.

  • Wes December 16, 2010, 6:00 pm

    We are running Windows 7 Enterprise and using Folder Redirection to speed up the logon/logoff process for our users. Prior to this we were using full roaming profiles and users would store large amounts of data which would slow down the logon/logoff process.

    We disable, via group policy, "Allow or Disallow use of the Offline Files feature" to our stationary workstations.

    To allow our Laptop users to seamlessly logon while not on the domain and still access the redirected folders thus giving them the feel of a full roaming profile, we enable "Allow or Disallow use of the Offline Files feature" for ONLY laptop workstations. We also enable “Remove ‘Make Available Offline’” as so that users are unable to manually enable offline features for folders.

    We are finding that users are still able to mark files on other shared drives as “Offline”, I’m guessing by just opening the file and making changes the file is stored in the offline cache? This is causing a number of issues with conflicts where users are not seeing the most up to date file when opening shared files, for I’m assuming they are opening up a cached version of the file.

    Our goal would be to ONLY allow Redirected Folders to be available offline (which is a default when enabling Offline Files), and not allow ANY OTHER network shares/drives to be allowed to be offline.

    Any ideas?

  • Srini December 17, 2010, 5:18 am

    Are you able to see ‘Always available offline’(In XP, this was ‘make available offline’) when you right click on the share files? If not, then it means that the GP is being enforced correctly. Then the reason for still offline files being used could be that the server share is configured for auto cache. You need to disable this on the server system. Right click on the shared folder and click on ‘Sharing and security’ and change the caching type to ‘manual’. When auto caching is enabled,
    files that are opened on the client will be automatically cached without user's explicit action.

    An alternative way you can disable offline files on non-laptop computers is to disable offline files service on them.

  • Anonymous January 16, 2011, 8:08 pm

    Using W7 P and making files from my WHS available offline on a laptop.

    Is it possible to create a filter of a large number of files/folders that I don't want of be synchonised/made available offline (eg all .svn folders)

  • Hanna January 26, 2011, 8:51 am

    We are running Windows 7 Ent and are using folder redirection. We are quite happy with the function so far except for one thing. We use Office 2003 and it seems that we have problems with how Office handles changes and .tmp files. Recently 20 laptops god stolen and the users noticed that files were lost, all office documents. What was left on the server was corrupted .tmp files. Would it helt to exclude caching of .tmp files? Is it even possible on Windows 7? If yes, how do I edit the exclusion list? Is there anything else we can do to prevent this from happening? / Resolve the Office doc issue? I have been promoting the use of folder redirection in our company but right now everyone is not so happy about their files gone missing :/ Thank you in advance.

  • Srini January 27, 2011, 5:44 am

    I am not sure if excluding the file types will help..But since you asked you can exclude files by configuring the group policy 'Exclude files from being cached' under the node 'Computer ConfigurationAdministrative TemplatesNetworkOffline Files'…
    Your issue is an uncommon one with offline files..Thorough analysis need to be done to find the root cause for the deletion of the files..Contacting Microsoft PSS might help..

  • Uppsala January 28, 2011, 9:20 am

    We are using 2003AD for GPO's and Win XP SP3 clients.

    We use a GPO that sets administrativle assigned offline files. It contains direction to a folder on users desktop and favorites.
    \servershare$bcoffline5appdatadesktopofflinefiles
    \servershare$bcoffline5appdatafavorites

    We have redirected desktop and favorites to the above locations.

    When user logs on to machine everything seems to work fine, but the offlinesymbol on the offlinefiles folder doesn't show. When I disconnect network the offlinefiles folder dissapear. I now create files om desktop and I connect network again. After doing this a logoff – logon the offlinefiles symbol shows up and everything is as it is supposed to be.

    I need the offline symbols to show up att forst logon, otherwise I have to troubleshoot the computer before handing it over to our customers.

  • Anonymous February 1, 2011, 6:35 pm

    Logging / Validation Question …. Is there any way to ensure the offline file caching is actually working on Windows XP? In Win7, there's an event log entry indicating a successful sync.

  • Srini February 2, 2011, 4:52 pm

    Anonymous,
    You can enable the group policy setting 'Event logging level' and set the level to the highest value 3.

    This logs events like disconnected from the share, reconnected to the share etc..hope this helps..

  • Srini February 2, 2011, 5:00 pm

    Uppsala,
    You do not need to use administrative pinning for the redirected folders. Redirected folders are by default marked for offline files cache. By doing admin pinning you are marking it second time..

    Removing administrative assigned policy may solve your problem…offline files in xp is a buggy feature and it's advisable not to create such user scenarios which the feature may not be able to handle properly..Let me know if it helps..

  • Anonymous February 10, 2011, 2:48 pm

    hi ,

    can somebody please tell me how can i recover offline files from a Windows Vista our file server crached and i really need to recover those offline files of a user aas it seems there is no local copy .
    thx

  • Srini February 10, 2011, 2:53 pm

    You mean there are no local copies on the client machine of the user? Did the user mark them for offline availability? If the client does not have those files then I don't think there is any way to recover the files..

  • Anonymous February 10, 2011, 3:32 pm

    thanks for answering me quickly ; actually the file server crashed 6 months ago and he has been able to work (or to access his documents) i mean you can see them but since last week he began to get error when he tried to save in "my documents" ,and i tried to disable offline files but all his documents dispear and when i reactivete offline files it all come back that why i think there is a copy somewhere on his computer but i really need to recover it .

  • Srini February 10, 2011, 5:29 pm

    You can find the cached files in C:WindowsCSC folder. On Vista you may get access denied error for this folder, you need to take ownership of the folder to access it.

  • Anonymous February 10, 2011, 6:35 pm

    ok thank you , i'm gonna try that!

  • Anonymous February 11, 2011, 4:10 am

    Hi, i really really need your help, our server crashed a few weeks ago, files were not synchronizing with the server. i am doing a manual backup from 1 pc to another, however some users have expired passwords and i cannot change it either since the server is not operational,is there a way to change the password or retrieve their files from their desktop and my documents?

    Thanks in advance,hope you can help me.

  • Srini February 11, 2011, 4:43 am

    Is this in XP? If so try this – Login as administrator of the machine and run the below command.

    csccmd.exe EXTRACT:\serversharepath /TARGET:Path

    More information on this tool: CSCCMD tool for xp offline files

  • Srini February 11, 2011, 4:45 am

    In the above command TARGET is the destination folder where csccmd would place the extracted files. \serversharepath is the network share whose files you want to extract.

  • Anonymous February 11, 2011, 5:16 am

    i am using server2003 and windows xp for the client machines..i'll try what you said..thanks!!

  • Anonymous February 16, 2011, 3:18 pm

    Hello! Great blog!

    Using XP SP3 – I have a couple users with laptops that have their home drive sync'd for offline use. This was working fine until a couple weeks ago when for some reason if they log into their machine offline all their mapped drives are trying to connect to the server. They get a bubble message stating that Windows could not connect all the mapped drives. We only have one drive sync'd and all drives run from a net use logon script.. so these drives are being remembered somehow.
    Now we don't have anything set (that I know of) that would tell the laptop to try to connect all the mapped drives. The issue here is there is only one drive that is not trying to reconnect – the user's sync'd home drive. The files are all there and they have access to them with the shortcut to offline files, but they are scared to use that.
    Do you know what could be causing this issue? I've re-sync'd everything and given a user a new profile to no avail. They are the only ones experiencing this issue out of a dozen users under the same GPO.

    Thanks.

  • Anonymous February 16, 2011, 3:20 pm

    Sorry I should clarify – their sync'd drive does not show up, only the drives that shouldn't be there show up.
    Also using Server 2k3.

  • Srini February 17, 2011, 3:58 pm

    Looks like this is not issue with offline files..
    Check the logon script if the net use is invoked with /persistent:yes option. This would try to connect the drive with every logon..Removing this option should stop the balloon message. As the net use command is included in logon script I think you do not need to add /persistent..

  • Anonymous March 12, 2011, 10:20 pm

    Can I compress the hidden offline file folder in W7 to save disk space on my laptop?

  • Srini March 14, 2011, 6:41 am

    I have never tried compression on CSC folder..but I guess there should not be any issue in doing that. The compression is hidden under NTFS driver and CSC will not see anything different when the files are compressed.. But just to be safe, try this first on a test system.

  • Anonymous March 26, 2011, 5:50 pm

    Can any one tell me how to set voice password to login in win7.serious0077a@yahoo.com

  • Anonymous May 18, 2011, 10:16 am

    Hello Techblogger,

    XP Professional

    We notice that laptop users in offline have more rights on the off line maps than they have in online modus. So they are able to create maps and documents on places they should not have the right to do so. This creates conficts when connecting to the network and syncronizing.

    According to Microsoft "privileges for working with the network files and folders you make available offline remain the same whether you are connected to the network or working offline".

    Is there some setting we should change or can change in order to make this work? Or do we have a bug? If so what would be the solution, you think?

  • Srini May 18, 2011, 10:46 am

    This is clearly a bug. There is no setting to control the access rights. Offline behavior should be same as the online one in every case. As XP is out of support, I don't think you can get a fix for this.

  • Srini May 18, 2011, 10:48 am

    To workaround the issue, you may try cleaning up the cache and making the files available offline again.

  • Anonymous May 18, 2011, 11:39 am

    Thank you for the very quick reply. Cleaning up the cache didn't help. We plan a migration to Win7 later on this year, that should fix the problem then.

  • Anonymous June 6, 2011, 1:58 pm

    Hi I have a problem whereby the user used to have offline files synching to their home network drive (and in fact it still thinks it is) but the system will not sync and if i try to remove/readd the "enable offline files" tick box makes no difference. Is this something this csccmd.exe tool can fix?
    Using WinXP SP 3 (now) connecting to a Virtual server which i believe is win2003

  • Srini June 7, 2011, 6:00 am

    No, csccmd does not have the capability to fix such issues. Reinitializing the csc cache and then making the share offline available may workaround the issue.

  • Anonymous June 8, 2011, 10:13 am

    Thanks for your help – it turned out to be a permissions issue on the server after all. But a useful tool has been gained in the troubleshooting 🙂

  • Gab June 8, 2011, 1:48 pm

    Hi Techblogger,

    First of all thanks for this blog, very useful!

    Please help me in a migration work, I haven’t found any scenario how to migrate the redirected folders. Please let me know if you have any scenario (a link is perfect) how to do the migration.

    There are WinXP client computers, the users’s My Documents folders redirected to a network share, the folders are also available off-line. There are a lot of notebook users (users editing the files off-line).
    The old server where the user’s MyDoc folders redirected by GPO: \server1Mydoc$%username%
    The new server where the user’s MyDoc folders will be migrated, redirected by GPO: \server2Mydoc$%username%

    The server can’t renamed, DNS can’t be changed etc. the data should be migrated.

    Requirements: users leaving on Friday and when they return on Monday their share available on the new server including the files that edited off-line on the weekend (synchronized with the server). If something happens, we need a rollback solution and return to the old server.

    My plan:
    – Copy the files on the weekdays with robocopy. Synch the data on the weekend with robocopy. As I have seen this speeds the first logon after the GPO change to the users.
    – Set read-only the old share.
    – Change the GPO link to the new server.

    I see that the standard solution works perfectly but I have problem with the source share. When I set it to read-only on share level the source share then after the first logon the redirection still points to the old share the files are not synched, the date did not copy.

    Is there any way to keep the source files on the source share (and let the customer for a rollback)?

    Thanks for your support,
    Gab

  • Gab June 8, 2011, 3:03 pm

    Hi Techblogger,

    First of all thanks for this blog, very useful.

    Please help me in a migration work, I haven’t found any scenario how to migrate the redirected folders. Please let me know if you have any scenario (a link is perfect) how to do the migration.

    There are WinXP client computers, the users’s My Documents folders redirected to a network share, the folders are also available off-line. There are a lot of notebook users (users editing the files off-line).
    The old server where the user’s MyDoc folders redirected by GPO: \server1Mydoc$%username%
    The new server where the user’s MyDoc folders will be migrated, redirected by GPO: \server2Mydoc$%username%

    The server can’t renamed, DNS can’t be changed etc. the data should be migrated.

    Requirements: users leaving on Friday and when they return on Monday their share available on the new server including the files that edited off-line on the weekend (synchronized with the server). If something happens, we need a rollback solution and return to the old server.

    My plan:
    – Copy the files on the weekdays with robocopy. Synch the data on the weekend with robocopy. As I have seen this speeds the first logon after the GPO change to the users.
    – Set read-only the old share.
    – Change the GPO link to the new server.

    I see that the standard solution works perfectly but I have problem the source share. When I set it to read-only on share level the source share then after the first logon the redirection still points to the old share the files are not synched, the date did not copy.

    Is there any way to keep the source files on the source share (and let the customer for a rollback)?

    Thanks for your support,
    Gab

  • Srini June 8, 2011, 3:55 pm

    Hello Gab,

    CSCMD tool can help you in the migration. Have a look at this post. CSCCMD moveshare.

    The steps you need to do are:

    1. Move the data to the new server.
    2. Run the command csccmd /moveshare:\server1Mydoc$%username% \server2Mydoc$%username% for each user account (You may add this to logon script).

    You can actually remove the share after step 1 if you don't have any other user with it. Step 2 need not be done for all the users at the same time. Each user can take their own time but they would not be able to sync the files till they do the 2nd step as the server1 share is offline or not writable.

    Did this answer your question? Let me know if you have any more questions.

  • Gab June 15, 2011, 1:54 pm

    Hi,

    Thanks for your reply.

    The folder migration still is not working. 🙁

    I have couple of users, some of them notebook users, editing the files off-line.

    The source folders redirected by GPO to the \server1home$ share which is actually the “\server1home$%username%My Documents” path (extended automatically by GPO) the “Move the contents of My Documents to the new location“ GPO setting enabled. If I disable this option the off-line edited files will not be synchronized to the new destination server, the latest on-line state will appear for the user.

    The user MyDoc folder copied to the destination server \server2Home$ share.
    The new GPO applied. The MyDoc folders are synchronized perfectly (including the off-line edited ones).

    Everything looks good until I don’t set the sources shares to read-only on share level (or I remove the share). This is very important because I’d like to keep the rollback possibility, if I don’t set the source share to read-only the data deleted on the source.
    When I set the share read-only or remove it the data not migrated to destination side, the path of the redirected MyDoc folder is still the source path.

    Event Type: Error
    Event Source: Folder Redirection
    Event Category: None
    Event ID: 106
    Date: 15/06/2011
    Time: 15:30:45
    User: domainuser
    Computer: computername
    Description:
    Failed to perform redirection of folder My Documents. The full source path was <\server1home$testusermy documents>. The full destination path was <\server2home$testuserMy Documents>. At least one of the shares on which these paths lie is currently offline.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    I added to the logon script hte following:
    \ csccmd.exe /moveshare:\server1home$ \server2home$ >>c:moveshare.log
    \ csccmd.exe /unpin2:\serverhome$ /user /recurse2 >>c:moveshare.log
    \ csccmd.exe /delete:\server1home$ /recurse2 >>c:moveshare.log

    The /moveshare logs “The command completed successfully.”
    The /unpin logs the list of the unpinned files and finally “Unpinning "\server1home$" -> SUCCESS (PinCount = 0, HintFlags = 0x0) The command completed successfully.”
    The /delete logs the list of the deleted files and finally “Deleting "\server1home$" -> ERROR 5 System error 5 has occurred. Access is denied.”

    Any idea how I keep the source files for rollback?
    Thanks,
    Gab

  • Srini June 16, 2011, 1:30 pm

    I understand the scenario now. The below one should work.

    1. Ask all the users to synchronize the changes with server 1. Also ask them not to edit files till you complete the migration.
    2. copy the data to server 2.
    3. Change the group policy settings to point to the new location and also select the setting which does not copy files from the old location.

    You don't have to touch offline files cache in the above method. But if you don't want to do step 1, try the below method. I am not sure if it will work. You may give a try

    1. Copy the data to server 2.
    2. disable the server1 share.
    3. csccmd.exe /moveshare:\server1home$testusermy documents \server2home$testusermy documents (csccmd /resid will tell you if the cache is renamed with the new server name). Server 2 is online, so all the offline changes should sync with the server 2 share at this point.
    4. Change the GP to redirect my docs to the server2 share with the setting that does not copy the data to the new location.

  • Anonymous June 27, 2011, 5:59 am

    I have an issue with the folder redirection for My documents on Windows 7 machine. It gives the message "access is denied" in Sync center every time it synchronizes My Documents with the server. It works perfectly in XP. Sync is enabled on each logoff and login and the weird thing is that Sync works well (without any access denied error message) when you right click My Documents manually and do a Sync from Windows 7 machine.

    The error message shows access denied by pointing to one of the other user My Documents folder. Every machine where I am experiencing this sync error by pointing to this user folder ( A differnt user folder). I can't find where is the issue here.

    Below is how we setup

    Root folder on the home server : \ServerStorage (Enough permission given to all the users for doing Sync)

    My Documents folder will be created first time with user ID under storage folder..and every logoff and login it synchronizes..

    Windows XP it works well, but in some of the windows 7 machines, it is pointing to one of the folder name(of a user) always and throws the error "Access is denied".

  • Worth Beacham July 5, 2011, 1:16 pm

    I am having problems where one of our users keeps getting desktop not accessible and same for mydocs and favorites. these folders are set up for offline use. When off of the network we see this happen more than on the network.

    Windows XP sp3 for client
    2008 R2 for offline file hosting

    I have re-initialized his offline files, we have even gone as far as issuing a new computer and creating a new user, and the same thing happens.

    Our final guess is that his offline csc has gone corrupt.

    My question is that if the format database will resolve this issue? we have gone in and turned off offline files and deleted the C:windowscsc and turning offline files back on and the problem is still occuring.

    Thank you for your assistance.

  • Anonymous July 20, 2011, 3:23 pm

    In XP if two users opened the same sync'd file while they were both online, the system would say to user2, "User1 has File1.xls open. Would you like to open it in read-only mode?"

    In Win7 if two users open the same sync'd file while they are both online, the system doesn't mention a thing. Then of course they will get a sync error later with one of them being forced offline. This confuses users terribly.

    How do you get a Win7/Offline File sync to mention to the user that another online user is currently using the same file or to force read-only use?

  • Srini July 21, 2011, 5:23 am

    The issue you are facing is related to SMB than offline files. Windows 7 has new SMB called SMB2. My understanding is that SMB2 has new design as how oplocks work when multiple users access the same file. There's a way to switch to XP kind of SMB if that's a serious problem to you.

  • Anonymous July 21, 2011, 7:46 am

    Hi Techblogger,
    Do you have any idea about the blog I posted on June 26, 2011 10:59 PM. Thank you for your help.

  • Srini July 21, 2011, 8:19 am

    If mydocs sync is working properly then may be there is some other folder which is made offline available. open sync center -> manage offline files -> view your offline files, check if there are any files outside mydocs.

  • Anonymous July 21, 2011, 3:02 pm

    Thanks for the quick response on the "Multiple User, App Locks" issue question.

    The thing about that is, files that are not being sync'd with Offline Files do not have this problem. They still warn the user and offer Read Only.

    The files set to be "available offline" go offline the on a computer when they are the second person to access the file simultaneously. Perhaps there is a slight delay from the server checking the lock or something. Any ideas if that could be the case…if so…how would you tell the Win7 box to wait a second before going offline?

  • Srini July 21, 2011, 4:13 pm

    From this blog offline files synchronization in windows 7, installing SP1 will solve the problem. Check David's question at the bottom of the page.

  • Anonymous July 22, 2011, 7:00 pm

    "Online Users accessing the same file receive no read only warning with offline files in Windows 7"

    Well thanks for trying and taking your time to do so, but both units in question are Win7 SP1 already.

  • Anonymous July 22, 2011, 7:06 pm

    This is an Windows XP and Active Directory question. We are just adding almost 1700 XP machines to the domain and we have about 6000 users. We have no problem connecting to the AD server, but when we log out, it synchronizes files for all users that have ever logged into this specific computer. I only want it to synchronize the currently logged on user. How can I accomplish this?

    David Smith

  • Srini July 24, 2011, 11:41 am
  • Anonymous August 10, 2011, 8:02 am

    XP computer randomly work offline
    Hi guys. Hope you can help.I have recently re-installed our domain controller (MS 2003 server R2) and re-joined all our workstation pc's (XP Pro SP3) I also fixed the user's old profile to accomodate the new account(created when rejoined)by renaming the old profile to the new profile. So the users don't see any difference on their profiles.My domain controller's name is still the same as the previous installation name. My user's account names are also exactly the same (except that none have passwords currently).I use offline file caching and redirect the user's My documents path to a mapped drive that points to my domain controller.Every often a user will call me, saying that his computer popped up the message working offline and directly afterwards it pops up again showing that the mapping is ready for re-connection.In that period, whilst not reconnected, I can ping the server's IP address. Browse it via the IP address and browse it via the FQDN (servername.domain_Name.local) But not the standard domaincontroller name (\servername).Even the other mappings pointing to the DC which does not make use of offline file caching does the same as the documents mapping. I also have another server which is member of the domain, and that server's mapping opens up fine. THe DC's mappings open but shows a blank white screen. Until I instruct the XP to reconnect and re-synchronize. Then everything is fine. What I have done.
    1.) Gave static IP (using DHCP)
    2.) re-initialzed the offline cache using shift + delete
    3.) Deleted all the content in the hidden CSC folder and re-implemented offline caching
    4.) Gave the account exactly the same password as prior to the DC reinstallation, for whatever thats worth
    5.) Uninstalled and reinstalled the "Client for microsoft networks" module under NIC properties.

    Kindly note that other pc's (about 30%) do not have this problem and also new XP PC installations are also fine.Much help will be appreciated.When I installed the DC, I did not setup the Role: WINS (doubt that this is a factor)
    I have also kept my domain name exactly the same as the previous name

  • Anonymous September 23, 2011, 12:54 pm

    Hello,

    My company is working in a Windows 7 environment and is storing user files on a network drive. We have two folders within user store that are used by our document management system. The client seems to alternate between using the network drive and the cache and is issuing errors.

    While trouble shooting this issue with Microsoft, I would like to be able to exclude these two folders from being cached. In that each user has different UNC path to the store, is it possible to use system variables to set the exclusion via Group Policy?

    Thanks,

  • Srini September 23, 2011, 1:15 pm

    Yes, you can use environment variables in gp settings. Check this technet post. Using environment variables in group policy preferences.

    Disabling caching on the server share could also be a solution to your problem. Goto folder properties-> sharing-> Advanced sharing-> Caching

  • Anonymous September 26, 2011, 11:01 am

    Hello,

    Is there a way to make Windows 7 Professional sync manually only?

    We'd like to have the sync run only when the user is satisfied the connection is good enough and the available time long enough to be able to successfully complete the sync.

    Thanks!

  • Stefany Mihaylova October 26, 2011, 12:57 pm

    I use file synchronization to synchronize my Windows XP laptop to a Windows XP desktop computer at home. The laptop is used also in our organization and is a part of a domain defined in the organiztion. I have the following problem. After I come back home and the laptop is connected to the home network WITHOUT BEING RESTARTED, I can’t see the network folder – when I try to open the network folder in Windows Explorer I see the offline copy instead – in spite of the fact that the laptop is connected to the network. I have to restart the laptop to solve the problem. And this is time consuming. Can you help? Thank you in advance.

  • 0xG November 7, 2011, 10:58 pm

    Hi, a couple of questions. The first one might seem rhetorical 🙂
    1) Any way to see inside cache to find out what's being cached.
    2) I read that redirected folders (i.e. Documents) automatically causes client-side caching on Windows 7. If that is true, can that be disabled somehow? It is a problematic feature because Windows 7 also automatically caches subfolders; the result can be quite huge…

  • Anonymous November 14, 2011, 5:01 pm

    Windows 7 + vpn + synce center + mapped networked drives are grayed out.

    We have a problem, which I've seen before, where the client is remote and vpn'ing into the network (Windows Server 2008 R2, domain controller). He uses the Windows 7 sync center. After vpn'ing into the network and clicking on the mapped drive, the folders are grayed out and he can't access the files online. Unclicking the iPv6 for the vpn connection had it working briefly then it went back to being grayed out. I can't seem to find the answer to this problem anywhere. Do you know how I can fix this issue? Thank you in advance. Btw, I've spent awhile on your blog and you have a lot of great information out here. Thank you for your knowledge and insight.

  • Anonymous November 18, 2011, 9:44 am

    Hi Techblogger,

    I really like your detailed blog with has a lot of usefull information about offline folders.

    I have a question, wich i can't find an answer for:

    A user using a windows XP SP3 laptop has syncronised succesfully at our main site, then goes to a brach office (with a vpn connection) where he cancels the syncronisation when he shuts down his laptop as he didn't change any files while working there. Will the user be able to access his files afterwards or is there a possibility that his offline cache will be unavailable because he canceled the last synchronistaion?

  • Srini November 18, 2011, 10:00 am

    User would be able to access the files. Not doing sync will not delete the existing cache. But the user won't be able to see the latest versions of the files if they have been modified on the server.

  • Anonymous December 10, 2011, 5:24 pm

    Do you know of a way to disable users accessing the setup button using a local policy? I've seen many posts about using GPO, but nothing about setting it up locally. If there is a simple registry hack that would work as well, as long as I'd be able to push this change to multiple systems using SCCM.

  • Anonymous December 29, 2011, 9:02 am

    I enabled offline files about two weeks ago on my Windows 7 pc. Of the 16 GB on my network server, it has only copied 5gb to my pc. Is there any way to speed this up? I am mainly doing it in order to index my network files. Thanks.

  • Anonymous January 5, 2012, 8:11 am

    Hi,
    Excellent blog for information about the Offline files, thanx!
    Question:
    Does anyone know if there is any possibility in Windows 7 to switch between "work offline" and "work online" from the command line, using a vbscript or anything elese ?

  • Srini January 5, 2012, 9:07 am

    You can do that using wmi scripting. There's this WMI class Win32_OfflineFilesCache which has the below methods.
    TransitionOffline
    TransitionOnline.
    You can use these methods in your script to mark shares online/offline.

  • Curtiss February 14, 2012, 4:35 am

    i'm seeing the behavior in this technet article, but on windows 7 machines. is this expected?

    http://support.microsoft.com/kb/313323

    user1 logs in, his redirected folders sync to the offline files cache.

    user2 logs in, his redirected folders sync to the offline files cache and user1's redirected folders are attempted to sync. user2 gets an access denied error because he (of course) doesn't have permission on user1's folder.

  • A.Yule February 20, 2012, 4:50 pm

    Q: I was working on my laptop all week with offline files, I plugged it into the network today but said No to synchronise files. For some reason I can now not find "My Documents" that I had been working on at home, it's empty! What should happen when you say No to synchronise, I would be able to see Network Documents plus a link to My Offline Files

    Note: I have managed to recover a file by locating the offline file repository (had to remove drive as I don't have admin rights).

  • Derek February 20, 2012, 10:50 pm

    I have a couple of machines I work from at my job. I use SecureCRT on both of them as a terminal emulator. I am trying to use the same config folder for both workstations on a network share so that I have the same terminal session "folder tree" available to me on either machine. The problem I am running into is that once I try to open a session in SecureCRT it takes about 10 seconds to load the tree (there are a ton of saved sessions), where as when config folder is saved locally, it is pretty instantaneous.

    So I tried to be creative by syncing the config folder from the share and the workstations, and pointing the SecureCRT application to the local offline files (C:WindowsCSC…). This works, and fixes the speed problem, but changes I make to the tree within SecureCRT (new sessions, editing an existing session, etc.) don't get synced back to the file share (and thus don't make it to the other work station). I am pretty sure this is because I am editing the CSC structure and the metadata files don't get editied.

    Is there an easier way get this done? (point the app to local files, but have those local files synced to the file share)

    Thanks in advance!!

  • Derek February 20, 2012, 10:54 pm

    ^^^ Above is Win7 on both machines

    Thanks Again!

  • Srini February 21, 2012, 12:55 pm

    Derek, you can try the following.
    1. Configure SecureCRT to use the file from network share. This would ensure auto sync.
    2. To reduce the delay, you can manually put the share in offline mode(For this open the share in explorer, select the share and click on 'work offline' button in the top bar.) This would make all the requests to the file to get serviced by the local cache.

  • Curt McGirt February 21, 2012, 3:24 pm

    i'm seeing the behavior in this technet article, but on windows 7 machines. is this expected?

    http://support.microsoft.com/kb/313323

    user1 logs in, his redirected folders sync to the offline files cache.

    user2 logs in, his redirected folders sync to the offline files cache and user1's redirected folders are attempted to sync. user2 gets an access denied error because he (of course) doesn't have permission on user1's folder.

  • Anonymous March 22, 2012, 10:59 pm

    Hello,
    I have a user who saves files to a network share.
    When she opens the shared folder it creates files that show corrupted information inside as well as random folder names. They show up on the desktop as well as inside the shared folder. However the folders themselves are OK. They are set up for offline files. Windows 7 . The other users can see these corrupted files, but they do not create them. What could be causing this?

    Thanks

  • Shaun Ginsbourg March 24, 2012, 12:05 am

    I have a problem with Sync Center incorrectly showing that I am disconnected from the network when connected via a VPN.

    I have set up my system so that I can connect to my home LAN (where my office files are stored) from my office using a VPN connection from my laptop. My laptop has an offline copy of my office files.

    The idea was that I could work on my office files on my laptop and then sync them via the VPN connection rather than having to bring the laptop home to connect it to the LAN and sync.

    The first couple of times I connected via the VPN this worked but since then Sync Center has been incorrectly showing my status as disconnected from the network when I am in fact connected.

    In the past I have had this issue when connected to the LAN via wireless adapter and I have been able to fix the problem by resetting the adapter and hence the connection. But no amount of resetting the VPN connection or the computer will fix the problem I have here.

    I would be grateful for your suggestions.

  • Daulbeh April 24, 2012, 8:55 am

    Hello,

    Our customers have the issue that their Windows XP SP3 laptops initiate an offline folder sync when connected to their home wifi network or when connected through the mobile data connection. Do you know what the cause is for this, and how to configure this behaviour?

    Thank you in advance.

  • Anonymous May 14, 2012, 3:12 pm

    I can not find the group policy or registry setting whcih controls "On slow connections, automatically work offline" setting of the Network tab on the "Manage offline files" dialogue from Sync Center. I have tried Configure Slow link speed, but it is still greyed out.

    I would like users to be able to toggle this.

  • Anonymous July 18, 2012, 11:42 pm

    I would like to know if there is a method on Windows XP SP3 whereby you can confirm/validate that file synchronization has successfully worked prior to refreshing the PC with a new operating system. At present, we run the CSCCMD /CHECKDB command and if all OK we proceed with the migration however we have had instances where a number of users have complained about losing the latest version of documents they were working on, presumably in offline mode. It appears that these documents did not successfully sync even though no error was reported running the CSCCMD /CHECKDB command. Is there any other validation steps I can perform to prevent this from happening again? Thank you

  • Nick Batchelor March 14, 2013, 12:26 pm

    If anyone is still having issues with Windows 7 Offline Files, they should install the following hotfix rollup:

    http://support.microsoft.com/kb/2775511

  • Gary December 18, 2014, 2:59 pm

    Hi,

    Please can you tell me if there is a registry entry to control how often the client machine checks for updated files a share when he is connected to it (ie online).

    ie Laptop user makes an offline cached copy of a share, goes offsite, the share on the server is updated and then when the laptop user returns and re-connects to the network how long is it before his machine notices the share has updated files and updates the local cache on his machine with them?

    Rgds

    Gary