My new laptop Dell Latitude E7450 has Broadcom fingerprint scanner. The OS image that I received with the laptop did not have the updated drivers installed for this device and I had trouble in configuring finger print based login.
When I opened bio-metric device settings in control panel, it was showing unavailable status as below.
I tried update driver option from Device management console(
devmgmt.msc) without success. It said ‘Windows has determined that the driver software for your device is up to date’. Next, I uninstalled and installed the driver software. This too did not help as it installed the same version driver.
Finally I could fix the problem after installing latest driver for the device from dell website.
- Go to //www.dell.com/support/home/us/en/04/product-support/product/latitude-e7450-ultrabook/drivers/advanced
- Click on ‘Find it myself’ tab.
- Go to ‘security’ drivers
- Download latest software for ‘Dell ControlVault Driver’
As of now, the direct link for the latest driver is //downloads.dell.com/FOLDER03570999M/2/Security_Driver_WDRHG_WN64_22.214.171.124_A19_01.EXE
Downloaded the driver and rebooted my laptop as it prompted. After this I could see link to scan my finger prints.
Click on ‘User your fingerprint with Windows’ that takes you to a window where you can select your finger and scan prints. These steps are explained in detail in one of the previous posts – How to configure finger print based login.